Emergency & Critical Care Credentialed Technician Supervisor
Tufts Veterinary Emergency Treatment & Specialties Tufts Veterinary Emergency Treatment & Specialties Walpole, MA Walpole, MA Full-time Full-time $33 - $39 an hour $33 - $39 an hour 14 days ago 14 days ago 14 days ago Emergency & Critical Care Technician Supervisor Tufts V.
E.
T.
S.
is a multispecialty hospital providing level 1 VECCS certified emergency and critical care to New England.
We are an affiliate of the Cummings School of Veterinary Medicine, at Tufts University, providing a unique environment that integrates learning into a busy private practice setting.
We are committed to providing the highest standard of patient care from a wide range of specialty services including emergency and critical care, surgery, internal medicine, oncology, radiology and diagnostic imaging, ophthalmology, dermatology, cardiology, and urgent care.
We are continually seeking to unite highly skilled professionals in veterinary medicine to provide a collaborative environment that strives to promote and strengthen the human-animal bond.
Tufts V.
E.
T.
S.
strives to be a community where diversity and inclusion are a priority.
SIGN-ON BONUS:
$3,500 POSITION Overview:
The ECC Technician Supervisor is responsible for overseeing the day-to-day operations of the ECC & Urgent Care departments.
This position will be a working supervisor; with time both on and off the floor.
Working on the floor performing all Technician responsibilities, modeling best practices in client/patient interactions with team members, observing and coaching team members on their clinical skills, knowledge, and patient care, ensuring efficient workflows and high standard of patient care being followed, and building good working interpersonal relationships between ECC and Urgent Care with all other services.
The ECC Technician Supervisor also plays a vital role in building and maintaining a healthy culture throughout the hospital.
This position supports and reports to the Clinical Services Manager.
This position requires someone who is organized, confident, and can maintain professionalism in tense situations, is invested in the success of the ECC and Urgent Care departments as well as the hospital, leads effectively and thoughtfully, is a champion through change, and possesses the ability to solve complex problems.
A high level of emotional intelligence is key to succeed in this role.
The ECC Technician Supervisor must be committed to controlling their emotions in a high stress environment and navigating interpersonal relationships judiciously and empathetically.
One must have the ability to navigate difficult conversations while being aware of body language, tone, and words to ensure an approachable and optimistic interaction.
This includes deescalating employee conflict and gossip in a constructive and productive way.
Responsibilities:
Perform all essential duties and tasks required of an ER/ICU/Urgent Care Veterinary Technician.
Motivate, inspire, and empower team members.
Ensure optimal patient care by providing clear expectations and direction for team members.
Provide team members with coaching and training that are in line with hospital expectations.
Monitor and give frequent feedback to team members to ensure they deliver exceptional client and patient nursing care.
Conducts performance evaluations with the Clinical Services Managers support.
Develop departmental policies and procedures.
Provide conflict resolution both internally and externally.
Maintains the schedule for ECC and Urgent Care that provides appropriate and adequate coverage for both services.
Participates and oversees the ECC on-call schedule for staffing needs such as callouts and open shift coverage, and any shift concerns.
Participate in callout and open shift coverage.
Work required shift schedule including weekends and holiday coverage.
Assist with disciplinary actions when necessary/appropriate (with management approval).
Interview applicants for positions within the ECC and Urgent Care departments.
Assists and oversees with onboarding and training of new hires within the ECC and Urgent Care departments.
Facilitates and promotes individual growth and development goals/plans for team members within the ECC and Urgent Care services.
Assist in the resolution of problems/issues between team members with tact and professionalism.
Act as an advocate for the ECC and Urgent Care services.
Meet regularly with the Clinical Services Manager and Hospital Director of Operations.
Encourage collaboration and build strong inter-departmental relationships.
Maintain positive rapport between all hospital team members and clients.
Communicate openly, effectively, and regularly with all management/supervisors and specialists.
Delegate responsibilities including projects to the ECC Lead Technicians.
Meet regularly with the ECC Lead Technicians and Shift Coordinators.
Assists the Clinical Services Manager with Payroll time clock review, pay adjustments, and approvals.
SCHEDULE:
TBD.
Swing/Overnight hours.
Fulltime (36-40 hour) benefit position within the ECC/Urgent Care services including holidays and weekend rotation coverage.
EDUCATION AND LICENSURE REQUIREMENTS High school diploma or equivalent Degree in Veterinary Technology and/or Animal Science preferred Certified Veterinary Technician (CVT) Veterinary Technician Specialist (VTS) in Emergency & Critical Care desirable EXPERIENCE REQUIREMENTS Minimum of 2 years of leadership or supervisory experience Minimum of 5 years working in the veterinary field as a Veterinary Technician Minimum of 3 years working in emergency critical care/urgent care or specialty medicine PERSONAL REQUIREMENTS Minimum of 18 years old.
Genuinely enjoys working with animals and can treat them compassionately even when they are stressed, ill or in pain.
Must support and foster an environment of diversity, inclusion, collaboration, and empathy.
Must have excellent interpersonal relationship and communication skills.
Can multi-task in a fast-paced working environment.
Can stay calm and efficient under pressure.
Is detail oriented and reliable.
Has a high commitment to providing exceptional patient/client care.
Has excellent communication skills.
Must be professional, approachable, and maintain an optimistic outlook.
Physical Effort:
Work requires lifting and carrying animals (will be assisted by other staff members in lifting animals over 40lbs.
).
Walks or stands for extended periods or time; frequently works in a bent position.
Working conditions:
May be exposed to unpleasant odors, noises, and animal feces.
May be exposed to bites, scratches, and contagious diseases.
COMPENSATION:
Is based on education, experience, credentials, and skill level.
Benefits:
Full-time, include health, dental, vision, short and long-term disability, life insurance, 401K, flexible spending accounts, PFML, Employee Assistance Program, paid maternity leave, paid vacation/sick/personal time, employee pet discount, uniforms, CE opportunities and allowance, and paid holidays.
Job Type:
Full-time Pay:
$33.
00 - $39.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Paid time off Professional development assistance Referral program Vision insurance Schedule:
10 hour shift 12 hour shift Evening shift Monday to Friday On call Overnight shift Weekend availability Supplemental pay types:
Signing bonus Ability to commute/relocate:
Walpole, MA 02081:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Veterinary technician:
5 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
E.
T.
S.
is a multispecialty hospital providing level 1 VECCS certified emergency and critical care to New England.
We are an affiliate of the Cummings School of Veterinary Medicine, at Tufts University, providing a unique environment that integrates learning into a busy private practice setting.
We are committed to providing the highest standard of patient care from a wide range of specialty services including emergency and critical care, surgery, internal medicine, oncology, radiology and diagnostic imaging, ophthalmology, dermatology, cardiology, and urgent care.
We are continually seeking to unite highly skilled professionals in veterinary medicine to provide a collaborative environment that strives to promote and strengthen the human-animal bond.
Tufts V.
E.
T.
S.
strives to be a community where diversity and inclusion are a priority.
SIGN-ON BONUS:
$3,500 POSITION Overview:
The ECC Technician Supervisor is responsible for overseeing the day-to-day operations of the ECC & Urgent Care departments.
This position will be a working supervisor; with time both on and off the floor.
Working on the floor performing all Technician responsibilities, modeling best practices in client/patient interactions with team members, observing and coaching team members on their clinical skills, knowledge, and patient care, ensuring efficient workflows and high standard of patient care being followed, and building good working interpersonal relationships between ECC and Urgent Care with all other services.
The ECC Technician Supervisor also plays a vital role in building and maintaining a healthy culture throughout the hospital.
This position supports and reports to the Clinical Services Manager.
This position requires someone who is organized, confident, and can maintain professionalism in tense situations, is invested in the success of the ECC and Urgent Care departments as well as the hospital, leads effectively and thoughtfully, is a champion through change, and possesses the ability to solve complex problems.
A high level of emotional intelligence is key to succeed in this role.
The ECC Technician Supervisor must be committed to controlling their emotions in a high stress environment and navigating interpersonal relationships judiciously and empathetically.
One must have the ability to navigate difficult conversations while being aware of body language, tone, and words to ensure an approachable and optimistic interaction.
This includes deescalating employee conflict and gossip in a constructive and productive way.
Responsibilities:
Perform all essential duties and tasks required of an ER/ICU/Urgent Care Veterinary Technician.
Motivate, inspire, and empower team members.
Ensure optimal patient care by providing clear expectations and direction for team members.
Provide team members with coaching and training that are in line with hospital expectations.
Monitor and give frequent feedback to team members to ensure they deliver exceptional client and patient nursing care.
Conducts performance evaluations with the Clinical Services Managers support.
Develop departmental policies and procedures.
Provide conflict resolution both internally and externally.
Maintains the schedule for ECC and Urgent Care that provides appropriate and adequate coverage for both services.
Participates and oversees the ECC on-call schedule for staffing needs such as callouts and open shift coverage, and any shift concerns.
Participate in callout and open shift coverage.
Work required shift schedule including weekends and holiday coverage.
Assist with disciplinary actions when necessary/appropriate (with management approval).
Interview applicants for positions within the ECC and Urgent Care departments.
Assists and oversees with onboarding and training of new hires within the ECC and Urgent Care departments.
Facilitates and promotes individual growth and development goals/plans for team members within the ECC and Urgent Care services.
Assist in the resolution of problems/issues between team members with tact and professionalism.
Act as an advocate for the ECC and Urgent Care services.
Meet regularly with the Clinical Services Manager and Hospital Director of Operations.
Encourage collaboration and build strong inter-departmental relationships.
Maintain positive rapport between all hospital team members and clients.
Communicate openly, effectively, and regularly with all management/supervisors and specialists.
Delegate responsibilities including projects to the ECC Lead Technicians.
Meet regularly with the ECC Lead Technicians and Shift Coordinators.
Assists the Clinical Services Manager with Payroll time clock review, pay adjustments, and approvals.
SCHEDULE:
TBD.
Swing/Overnight hours.
Fulltime (36-40 hour) benefit position within the ECC/Urgent Care services including holidays and weekend rotation coverage.
EDUCATION AND LICENSURE REQUIREMENTS High school diploma or equivalent Degree in Veterinary Technology and/or Animal Science preferred Certified Veterinary Technician (CVT) Veterinary Technician Specialist (VTS) in Emergency & Critical Care desirable EXPERIENCE REQUIREMENTS Minimum of 2 years of leadership or supervisory experience Minimum of 5 years working in the veterinary field as a Veterinary Technician Minimum of 3 years working in emergency critical care/urgent care or specialty medicine PERSONAL REQUIREMENTS Minimum of 18 years old.
Genuinely enjoys working with animals and can treat them compassionately even when they are stressed, ill or in pain.
Must support and foster an environment of diversity, inclusion, collaboration, and empathy.
Must have excellent interpersonal relationship and communication skills.
Can multi-task in a fast-paced working environment.
Can stay calm and efficient under pressure.
Is detail oriented and reliable.
Has a high commitment to providing exceptional patient/client care.
Has excellent communication skills.
Must be professional, approachable, and maintain an optimistic outlook.
Physical Effort:
Work requires lifting and carrying animals (will be assisted by other staff members in lifting animals over 40lbs.
).
Walks or stands for extended periods or time; frequently works in a bent position.
Working conditions:
May be exposed to unpleasant odors, noises, and animal feces.
May be exposed to bites, scratches, and contagious diseases.
COMPENSATION:
Is based on education, experience, credentials, and skill level.
Benefits:
Full-time, include health, dental, vision, short and long-term disability, life insurance, 401K, flexible spending accounts, PFML, Employee Assistance Program, paid maternity leave, paid vacation/sick/personal time, employee pet discount, uniforms, CE opportunities and allowance, and paid holidays.
Job Type:
Full-time Pay:
$33.
00 - $39.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Paid time off Professional development assistance Referral program Vision insurance Schedule:
10 hour shift 12 hour shift Evening shift Monday to Friday On call Overnight shift Weekend availability Supplemental pay types:
Signing bonus Ability to commute/relocate:
Walpole, MA 02081:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Veterinary technician:
5 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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