Customer Success Specialist
RF Venue, Inc.
RF Venue, Inc.
Walpole, MA Walpole, MA Full-time Full-time $50,000 - $60,000 a year $50,000 - $60,000 a year Customer Success Specialist Overall:
This position assists the Director of Technical Customer Support ensuring customers are satisfied with RF Venue, its team, and its products as well as improving the efficiency of the service, sales, and marketing processes.
Reporting to:
Director of Technical Customer Support Responsibilities include:
1.
Provide superior customer support, as an integral part of of the service and sales team:
a.
Daily sales and web order entry and monitor customer orders b.
New customer entry from HubSpot application to Acumatica c.
RMA processing d.
Answer customer pricing requests, dealer requests, etc.
e.
Provide assistance to the Director of Technical Customer Support in preparation for Customer Product Progress Reviews f.
Survey customers to ensure we continue to surpass customer expectations g.
Coordinate customer training sessions 2.
Assist Marketing, as time is available:
a.
Assist in conference coordination b.
Manage content calendar c.
Coordination customer merchandise incentives 3.
Any other task as requested by the company Key Experience, Skill Sets, Location:
1.
Excellent customer service experience 2.
Strong interpersonal and communication skills 3.
Superb attention to detail and organizational skills 4.
Comfort with Hubspot or other CRM programs 5.
Familiarity with order entry programs 6.
Will work out of Walpole, MA headquarters Job Type:
Full-time Pay:
$50,000.
00 - $60,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Schedule:
Monday to Friday Ability to Relocate:
Walpole, MA 02081:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
RF Venue, Inc.
Walpole, MA Walpole, MA Full-time Full-time $50,000 - $60,000 a year $50,000 - $60,000 a year Customer Success Specialist Overall:
This position assists the Director of Technical Customer Support ensuring customers are satisfied with RF Venue, its team, and its products as well as improving the efficiency of the service, sales, and marketing processes.
Reporting to:
Director of Technical Customer Support Responsibilities include:
1.
Provide superior customer support, as an integral part of of the service and sales team:
a.
Daily sales and web order entry and monitor customer orders b.
New customer entry from HubSpot application to Acumatica c.
RMA processing d.
Answer customer pricing requests, dealer requests, etc.
e.
Provide assistance to the Director of Technical Customer Support in preparation for Customer Product Progress Reviews f.
Survey customers to ensure we continue to surpass customer expectations g.
Coordinate customer training sessions 2.
Assist Marketing, as time is available:
a.
Assist in conference coordination b.
Manage content calendar c.
Coordination customer merchandise incentives 3.
Any other task as requested by the company Key Experience, Skill Sets, Location:
1.
Excellent customer service experience 2.
Strong interpersonal and communication skills 3.
Superb attention to detail and organizational skills 4.
Comfort with Hubspot or other CRM programs 5.
Familiarity with order entry programs 6.
Will work out of Walpole, MA headquarters Job Type:
Full-time Pay:
$50,000.
00 - $60,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Schedule:
Monday to Friday Ability to Relocate:
Walpole, MA 02081:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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